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Frequently Asked Questions

This is how we work Intercity Hotels, making our policies and competitive advantages available in a transparent way so you can be prepared and avoid unpleasant surprises on your trip.

What are the check-in and check-out times?

The daily stay at the hotel starts from 12 noon and closes at 12 noon the following day for all Intercity hotels, except for Intercity Montevideo, Intercity Teresópolis, Intercity Três Rios, Bavária Sport Hotel and Yoo2 Rio, for these the check-in starts at 2 pm and check-out closes at 12 noon.
Early check-in and late check-out is available upon request and is based on availability and there may be an extra fee charged.

What is included in the reservation?

Reservations include breakfast served in the hotel restaurant and free Wi-Fi.
Children up to the age of 7 stay for free, as long as they sleep in the same bed as their parents.
In case of need for extra accommodations (such as a cot, extra bed and sofa bed), please consult the hotel about the availability and about the rate applied for the period.

Is the presentation of ID Documents necessary at check-in?

An identification document with a photo is mandatory at check-in.
It is prohibited to host a child or adolescent under 18 years of age, without parental authorization that has been registered at a notary's office, and according to Law No. 12.038, it is mandatory to present an identification document for children and adolescents at the time of check-in.

What are the accepted methods of payment?

Payments can be made in cash or credit card.
The total amount of your stay will be charged at check-in and any extra charges will be automatically debited to the credit card that was presented and validated upon check-in.
We accept the following brands: Visa, MasterCard and American Express.
Rest assured that all personal details and credit card details are encrypted. ;)

Can I pay for my stay in installments?

If the cost of your stay is above BRL 200.00 it can be divided into 3x installments, except at Yoo2Rio hotel that is above BRL 1000.00.

Can I cancel my reservation?

You may cancel up to 24 hours before your check-in time.
Reservations that are not cancelled within the necessary time-frame, or when the guest does not arrive, they will be charged as no-shows (amount equal to one daily rate).
Reservations made through travel agencies must be canceled online in the system itself.

Is it possible to smoke in the hotel?

All our hotels are 100% non-smoking. If it is found that you were smoking in the room, you will be charged a fee equivalent to the amount of one night's stay.

Can I stay with my pets?

Yes. We are passionate about pets just like you and we accept small pets (dog or cat of up to 15kg) for a fee of BRL 70 per day, except at Yoo2Rio that is BRL 250 per reservation.