Lowest Price Guaranteed
Smart Commitment: InterCity guarantees the best rates for your hotel stay!
The Lowest Price Guarantee works like an agreement between friends. You make your reservation at InterCity and we guarantee you are getting the best rate. On no other sales channel will the daily rates for InterCity hotels be lower than those offered at http://intercityhotelgroup.com
Terms and Conditions for Revision of Charged Rate
- The rates used on the website are subject to change without prior notice, but will always be lower than or equivalent to the rates shown on other websites that advertise rooms from InterCity hotels.
- If you find a lower rate than the one presented on our website advertised on another website up to 24 hours after making your reservation, please contact us immediately via e-mail so we can honor the lower price. The e-mail should be sent to firstname.lastname@example.org and needs to contain the following information: complete name of guest, InterCity website reservation number, e-mail address and a “print screen” of the web page where the lower rate was found. E-mails that are incomplete or contain incorrect information will be disregarded; an e-mail will be sent notifying that data is missing for a revision of the rate charged. Print screens that have been modified or manipulated will be immediately identified and the request will be automatically cancelled.
- The Lowest Price Guarantee is only good for reservations made at least 72 hours before the check-in date.
- The lower rate revision request will only be considered if the amount declared is found on-line and is available when InterCity verifies the information (in the 24 hour period after receipt of the rate analysis request).
- The lower rate found must refer to the same: 1) hotel in the Network; 2) category and number of guests in room; 3) check-in and check-out dates; 4) currency; 5) payment conditions for the reservation made on the InterCity website.
- The analysis of the lower rate found will only be carried out if the reservation made on the InterCity website has been completed and confirmed. In other words, it is not available for reservations in progress or that have not been confirmed.
- The Lower Price Guarantee is only good for individuals. It is not good for reservations made via: 1) agreed to rates for employees, groups, businesses and agencies; 2) customer loyalty points/miles or other benefit programs or special offers by the Network.
- If it is confirmed that the rate found on another website is lower than the one advertised on the InterCity website, an e-mail will be sent confirming the reservation, stating that the lower rate will be honored.
- If the analysis of the lower rate found does not have a satisfactory outcome due to disagreement with the rate revision terms and conditions, the reservation confirmed by the website will maintain the same rate applied at the time of the reservation.
- InterCity reserves the right to change any and all conditions and terms for rate revisions and does not take any responsibility for honoring any expenses generated by websites that advertise stays at hotels in the Network, besides the http://intercityhotelgroup.com website.